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‎09-09-2020 01:50 PM

HP Recommended
Product: Elitebook 820 G3
Operating System: Microsoft Windows 10 (64-bit)

This is a new reconditioned computer with Windows 10 Pro. I had accessed BIOS so I know it worked. I used HP Support Assistant to install the latest version N75 Ver. 01.49, and now when starting or rebooting, pressing the esc key basically does nothing. No menu on the screen, and the computer continues to boot into Windows. Pressing and holding the esc key, or multiple pressing on the key as the "Press the Esc key for menu" messages is displayed also does nothing. 

 

Any assistance will be appreciated.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2020 01:10 PM

HP Recommended

Well, as it turns out, I was not "holding the <F10> key long enough or hard enough... Anyway, I have now access the BIOS. Thanks to all who read this.

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2 REPLIES 2

‎09-10-2020 05:19 PM

HP Recommended

It seems that not too many people have seen this problem. If that is the case, I would like to know if it is possible to re-install the BIOS? Or if this isn't possible, can I go back to the previous BIOS? I have the .bin file for both the old BIOS and the current BIOS, each 9.2MB in size. How could I do this?

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‎09-11-2020 01:10 PM

HP Recommended

Well, as it turns out, I was not "holding the <F10> key long enough or hard enough... Anyway, I have now access the BIOS. Thanks to all who read this.

Was this reply helpful? Yes No
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