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‎03-18-2019 06:22 PM

HP Recommended
Product: Pavillion 23 All-In-One

Hello, i'm in a bit of a predicament. 

 

So essentially, I accidentally hit escape on start up of my computer. It took me to a screen where at the bottom it said "Press esc to access startup". I did this for a good minute and a half and nothing happened. Can anyone help me? I tried all the f-# keys and it does nothing.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2019 11:52 PM - edited ‎03-18-2019 11:55 PM

HP Recommended

Have you tried shutting down by holding the power button for 4 seconds and then restarting? Are you sure you hit the Esc key at power on? If not, there may be a problem with the hard drive causing it to open the "Press esc to access menu" message. The inability to use any F keys can also indicate a hard drive problem.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎03-18-2019 11:52 PM - edited ‎03-18-2019 11:55 PM

HP Recommended

Have you tried shutting down by holding the power button for 4 seconds and then restarting? Are you sure you hit the Esc key at power on? If not, there may be a problem with the hard drive causing it to open the "Press esc to access menu" message. The inability to use any F keys can also indicate a hard drive problem.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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