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Can’t set up a pin , and it won’t let me skip the process

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I am quite concerned with the inside that the new ho computer I just purchased 3 days ago, will not allow me to sign in and gain access to the computer anymore. I keep signing in but it takes me to the pin set up stage every time and then says ‘something went wrong’ with that stage. The next thing I was asked to do was skip the process but every time I do, it takes me all the way back to the sign in page. During this process the screen went blank and I struggled quite a bit to turn it on.  It is a Hp envy x360 convertible model 15-ee0000na. It will be well appreciated to gain some information on this soon as I have an important project later on today. Thank you

HP Support Agent
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Hi@Rina06, Welcome to the HP Support Community!


We understand some issues with this notebook. Please elaborate issue we can help to fix the issue 


May I know the Operating system using?


May I know the model number of the printer?


Please share the info I can share the troubleshooting step to resolve the issue 


Keep me posted. Happy to help!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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