cancel
Showing results for 
Search instead for 
Did you mean: 
Rina06
New member
2 1 0 0
Message 1 of 2
293
Flag Post

Can’t set up a pin , and it won’t let me skip the process

HP Recommended

Hello, 

I am quite concerned with the inside that the new ho computer I just purchased 3 days ago, will not allow me to sign in and gain access to the computer anymore. I keep signing in but it takes me to the pin set up stage every time and then says ‘something went wrong’ with that stage. The next thing I was asked to do was skip the process but every time I do, it takes me all the way back to the sign in page. During this process the screen went blank and I struggled quite a bit to turn it on.  It is a Hp envy x360 convertible model 15-ee0000na. It will be well appreciated to gain some information on this soon as I have an important project later on today. Thank you

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
6,252 6,250 276 345
Message 2 of 2
Flag Post
HP Recommended

Hi@Rina06, Welcome to the HP Support Community!

 

We understand some issues with this notebook. Please elaborate issue we can help to fix the issue 

 

May I know the Operating system using?

 

May I know the model number of the printer?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation