Can't turn on my laptop

[Tymofiy]

My laptop was updating and then it turned off. Now I can't turn it on, the charging light is off. It doesn't respond to the power button at all. Before the update, everything seemed to be working fine. (Omen 15-dc1065nw Windows 11)

[VikramTheGreat · Accepted solution]

Hi @Tymofiy,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed info. Since your HP Omen 15-dc1065nw shut down during an update and now shows no power or charging light, this could indicate a firmware-level failure, BIOS corruption, or power delivery issue. Here's a structured approach to troubleshoot:

1. Perform a Hard Reset

This clears residual power and resets hardware:

• Unplug the charger.
• If the battery is removable (most Omen models are not), remove it.
• Press and hold the power button for 30–60 seconds.
• Plug in the charger (without battery if removable) and try powering on.

2. Check Charger and Port

• Ensure the charger LED is on when plugged into the wall.
• Try a different wall outlet.
• Inspect the charging port for damage or looseness.
• If available, test with a compatible HP charger.

3. BIOS Recovery (Blind BIOS Recovery)

If the update corrupted the BIOS, try this:

1. Turn off the laptop.
2. Press and hold Windows + B, then press and hold the Power button for 2–3 seconds.
3. Release the Power button but keep holding Windows + B for another 10 seconds.
4. If successful, the BIOS recovery screen should appear.

⚠️ If nothing happens, the BIOS may be too corrupted, or the motherboard may not be receiving power.

4. Check for Signs of Life

• Any fan spin, keyboard backlight, or USB port power?
• If completely dead, it could be a motherboard or power circuit failure.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Tymofiy]

Hard reset didn't help, charger works and outputs 19.5 volts. LED isn't on. Most likely a problem with the motherboard. It was a very good laptop, it's a pity that it broke. This is how updates kill laptops.

[VikramTheGreat]

Hi @Tymofiy,

Thank you for getting back, and sorry that you still have trouble.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Tymofiy]

I figured out what the problem is. When I turn on the power, I hear soft clicks. It's probably a short circuit, and as far as I know, I can't fix it myself.

[VikramTheGreat]

Hi @Tymofiy,

Thank you for letting me know. Please help me with the printer details in Private so I can try to find all the available options for you.

Please help us with your HP Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Vishalkaveri]

Just went off now laptop is Turning on

[VikramTheGreat]

Hi @Tymofiy,

Thank you for letting me know that the device is working again.

If you require any assistance in the future, please do keep us posted.

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support