Cannot access to bios - missing password

[mcollette]

Hi everybody,

I need to activate virtualization on my laptop but unfortunately i cannot access to the bios. It requires a password but i cannot find it.

I tried sereval methods following this site : https://www.repairwin.com/how-to-reset-bios-password-hp-probook-elitebook-pavilion-laptop/

[personal information removed]

Possible passwords given by HP website : X97I2E. It does not work.

Please help.

[DavidPK]

@mcollette 

**bleep**

Regards,

DP-K

[mcollette]

Thanks for your fast response.

I am currently online with online support.

[DavidPK]

You're welcome

[mcollette]

Dear sir,

I applied the procedure given by your support and I can now access to my bios.

However, when my computer starts, it asks me for a BitLocker key but I don't have this key.

Can i desactivate the bitlocker from the bios ?

Thansk again for your help !

[JessikaV · Accepted solution]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

JessikaV
HP Support Community Administrator