Cannot get to page to enter pin on my notebook

[Perpetual-Learn]

I cannot get my page to enter my pin to sign into my notebook.

[VikramTheGreat]

Hi @Perpetual-Learn,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP notebook is not letting you enter your PIN to sign in. Here are a few steps you can try to troubleshoot and resolve the issue:

Step 1: Restart Your Laptop

• Hold the Power button for 10 seconds to force a shutdown.
• Wait a few seconds, then power it back on.

Step 2: Boot into Safe Mode

If the PIN screen still doesn’t appear:

1. Turn off the laptop.
2. Turn it on and immediately press F11 repeatedly to enter Recovery Mode.
3. Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
4. Press 4 to boot into Safe Mode.

Once in Safe Mode, you can:

• Try logging in with your password instead of your PIN.
• Remove or reset the PIN via Settings > Accounts > Sign-in options.

Step 3: Switch to Password Login

If the PIN screen is stuck or not responsive:

1. On the login screen, look for “Sign-in options” below the PIN box.
2. Click it and choose the key icon to switch to password login.
3. Enter your Microsoft or local account password.

Step 4: Use On-Screen Keyboard

If your keyboard isn’t responding:

1. On the login screen, click the Ease of Access icon (bottom-right).
2. Select On-Screen Keyboard.
3. Use it to enter your PIN or password.

Step 5: Reset PIN (if using Microsoft Account)

If you forgot your PIN or it’s not working:

1. On the login screen, click “I forgot my PIN”.
2. Follow the prompts to reset it using your Microsoft account credentials.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support