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HP Recommended
HP Notebook - 14-ck0061st
Microsoft Windows 10 (64-bit)

I cannot log in to HP Notebook - 14-ck0061st.

I can turn on the power, after HP logo, the screen turn to gray, log in screen never be shown.

I tried Recovery Manager's almost all options, hard reset of power, re-installed the memory,

did everything I could think of.

Finally, I formatted the HDD's main partition, then used Recovery Manager to re-install

the OS. In the middle of the installation, admin's log in screen showed up just once but

it automatically restarted and same trouble happened after all.

I can turn on the power, HP logo shows up but after this, just grey screen.

Can anybody tell what's the cause? Does anybody know how to fix this problem?

4 REPLIES 4
HP Recommended

Hi@onehchan,

 

Welcome to the HP Support Community!

 

The only option to reimage the operating system to factory settings.

 

Right-click My Computer, and then click Properties.

  1. Click Advanced system settings.
  2. Click the Advanced tab.
  3. In the Startup and Recovery section, click Settings.
  4. Click to clear the Automatically restart check box.

If you've been using the Recovery Partition (F11) to reinstall the OS, I recommend using the Recovery media instead to wipe out the HDD and create a new partition and fresh OS installation: Click here to obtain one, if you don't have on in your possession.

 

  or HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) Link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

HP Recommended

I know I should have created recovery media before this trouble occur but I didn't.

HP does not supply recovery media for this product...

HP Recommended

I am having this very same issue. How am I supposed to do all that you are saying, if I can't see anything on the schreen?

HP Recommended

Hi@onehchan,

 

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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