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HP Recommended
Microsoft Windows 10 (32-bit)

My laptop had an upgrade and for some reason now asks for a pin at log n which I have not got set up. The email address to which the laptop is register in order that i can get it reset is no longer in use by me and i have no way of accessing it. So microsoft got me to download windows 10 tool on usb to install on my blocked laptop. When I insert it nothing happens at start up. Any ideas what problem could be, along with microsoft we have looked at system config on F10 and all seems set up ok 

1 REPLY 1
HP Recommended

@Bervie4761

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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