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‎11-22-2021 06:53 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My laptop had an upgrade and for some reason now asks for a pin at log n which I have not got set up. The email address to which the laptop is register in order that i can get it reset is no longer in use by me and i have no way of accessing it. So microsoft got me to download windows 10 tool on usb to install on my blocked laptop. When I insert it nothing happens at start up. Any ideas what problem could be, along with microsoft we have looked at system config on F10 and all seems set up ok 

Category:
1 REPLY 1

‎11-25-2021 08:20 AM

HP Recommended

@Bervie4761

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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