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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Cant get date from USB stick to laptop on boot

Create an account on the HP Community to personalize your profile and ask a question
11-22-2021 06:53 AM
My laptop had an upgrade and for some reason now asks for a pin at log n which I have not got set up. The email address to which the laptop is register in order that i can get it reset is no longer in use by me and i have no way of accessing it. So microsoft got me to download windows 10 tool on usb to install on my blocked laptop. When I insert it nothing happens at start up. Any ideas what problem could be, along with microsoft we have looked at system config on F10 and all seems set up ok
11-25-2021 08:20 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Have you upgraded the hardware parts?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee