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Tish70
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Cant log in to my lap top

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I cant type in letters only numbers to access my laptop. I have tried turning it on and off, pressing f10 button. Nothing is working. Please can anyone help

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WAWood
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@Tish70 

All the F10 key does is get you into the BIOS settings -- and if you can't type letters, that is not going to help in any way.

 

Here's some troubleshooting steps you can try regarding the keyboard issue: http://support.hp.com/us-en/document/c03738933

If the laptop keyboard simply does not work, then you will have to plug in an external keyboard and see if you can run the tests using that.

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.



I am a volunteer and I do not work for, nor represent, HP
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