• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎07-14-2018 12:26 AM - edited ‎07-14-2018 12:35 AM

HP Recommended
Product: HP Pavilion 15 cc020nr
Operating System: Microsoft Windows 10 (64-bit)

I recently have been having problems with my touchpad. (i.e. the pad wont detect my fingers) So I updated the driver for my touchpad about 2 days ago, it worked for a bit then failed about 15 minutes after updating I bought a mouse the next day since my tochpad failed the night before, it started working again that morning. After that I wasnt on it at all until I got off work today and the laptop wouldnt let me sign on. The lock screen was frozen and wouldnt let me type my password. I turned it off hoping to turn it back on. AT this point I plugged the power cord into it because I figured the battery was low. After holding the power button it would not turn back on because the screen was black and the caps lock light is blinking. Three times at a steady rhythm with a pause and two quicker blinks, then it repeats.

14 people had the same question
2 REPLIES 2

‎07-14-2018 01:31 AM

HP Recommended

That blink pattern indicates a memory problem:

http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&SFS=sdoc&section=ccweb&langu...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎07-06-2019 05:16 AM

HP Recommended

hey brother please tell me how did you solved the issue 

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.