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HP Recommended
HP Notebook - 14-bs018la
Microsoft Windows 10 (32-bit)

Hi there!

Wanted to help a friend with some updates.

First experience mouse freezing. After reboot no issues. Installed some software. After that, laptop won't restart. Screen stays black. Caps lock blinking a 3 slow 2 fast signal. To my knowledge no BIOS update took place.

 

Tried to press esc button, F-everything. No menu or whatsoever. Removed and placed back the RAM memory card. Nothing.

 

Is there still anything I can try? Your help or advice is highly appreciated.

1 REPLY 1
HP Recommended

Hi @Fatsparrow

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.