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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎04-24-2020 04:38 PM

HP Recommended

Hey all, My dumb cat jumped up on to my keyboard, the screen went blue then said locking and shutdown.  Now i can't get the laptop to turn on.  I have removed the power supply removed the battery hit the power button for 30 seconds and then put the battery back in and nothing... did this 3 times to no avail!  HELP!!!  I have a house of elearners and i work on this computer as well and my desktop is almost 15 years old!

1 REPLY 1

‎04-29-2020 02:21 PM

HP Recommended

@ChristinaZie7

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer as it's not booting on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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