Charging light but no power

[Alexandria_]

I have a HP laptop that shows the charging light but wont turn on. When I remove the battery and hold down on the power button for 15 seconds and add back the battery it turns on, but when I force shut it down the problem returns. Can someone help me please?

[Max3Aj · Accepted solution]

Hi @Alexandria_, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP laptop has a power-related issue, possibly linked to the battery, motherboard, or BIOS settings. Here are a few steps you can try:

Check the Battery & Power Adapter

• Try turning on the laptop without the battery, using only the charger.
• If it turns on, the battery might be faulty or not holding a proper charge.
• If possible, test with a different compatible charger.

Update the BIOS

• If you can get the laptop to turn on using the power button trick, update the BIOS from HP official support site.
• An outdated BIOS can sometimes cause power issues.

Check for a Faulty CMOS Battery

• If the CMOS battery (a small coin-cell battery on the motherboard) is failing, it can prevent the laptop from starting normally.
• Consider replacing the CMOS battery if your laptop is older.

Perform a Hard Reset (Again)

• Remove the battery and charger.
• Hold the power button for 60 seconds.
• Plug in the charger only and try turning it on.
• If it works, reinsert the battery and test again.

Check Power Button & Motherboard

• The power button itself could be faulty, not registering a proper press.
• If the issue persists, there might be a motherboard or power circuit issue, you may have to visit the nearest HP authorized service center for further assistance.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support