Choose your keyboard layout when computer turns on

[Lillianalove069]

 I have ran every test that is available  and it says they all PASS, however  the problem still exists. I have tried everything  that you  have suggested, I  have  looked at how to videos on YouTube, I have tried to get help from anyone and everyone  and for some reason nobody has given me the correct way to fix this issue and I have important  legal documents that I need on this pc, so IF there is ANYONE who knows what caused this problem and how to actually fix it please please let me know as soon as possible. I feel as if the HP employees  are just giving me the run around and if they don't  know  the solutions to issues that happen  with the products they sell then perhaps theyou either need to be trained how to solve them or they need to find a profession  in which they DO have knowledge. I will be writing personally to the company soon since it is obvious this forum chat with people who are supposedly  working for the HP company could care less about the customers because they either don't  respond or give useless suggestions when they decide to actually respond. It makes HP look bad when their employees ignore their customers and I don't believe they will like to hear about what is going on. I have really been patient with waiting for a resolution of this matter and have tried everything  that has been suggested  even though I had previously done it and I am starting to really lose faith in HP.

[MKazi]

@Lillianalove069

Thanks for writing back.

I have reviewed your post comprehensively and understand that the issue with your HP laptop remains unresolved. You have done a remarkable job in troubleshooting this issue.

I have sent you a private message suggesting the next course of action. 

Hope that helps. Good luck!