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Solved!

Chrome book X360 not responding

HP Recommended
Chromebook X360
Microsoft Windows 10 (32-bit)

 I brought this Chromebook in Aug 2020. I only used a few times. It just stopped responding. The power light on the side is on. But it just would not start when I pressed the power button in the upper right corner. I thought the battery might be low. So I charged it for a couple hours and tried again still without any lucks. I tried to push the power button for 10 seconds to reset it. It didn't work. What else can I do? 

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HP Support Agent
HP Support Agent
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@yykkrrss I have a few steps to help resolve the issue:

 

Step 1: Remove external devices

If your Chromebook does not start, remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices (external hard drives and similar).

After you have removed all external devices, turn on the Chromebook. What happens?

  • If the Chromebook starts, reconnect devices one at a time while restarting the computer to figure out which device is causing the problem. You are done.

  • If the Chromebook still does not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting.

Step 2: Find a fix that matches your Chromebook's symptom

If your Chromebook does not start, read from the following list of symptoms. If you find a symptom that matches your computer's condition, follow those instructions. You might be directed to another support document containing detailed troubleshooting procedures. If you cannot find a symptom that matches your computer's condition, proceed to Step 3: Perform a hard reboot.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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