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‎04-26-2020 11:58 AM

HP Recommended
Product: HP Chromebook - 11-v031nr

Help!!!!  I am a teacher trying to teach from home and my HP Chromebook will not turn on.  The screen is black even though the power button turns on. I have tried recharging battery, holding the refresh and power button and everything else you could possibly find on a google search.  I have noticed this is a common problem.  The chromebook is only a little over a year old and I have never had an issue with it prior to this.  Any help would be GREATLY appreciated!

1 person had the same question
1 REPLY 1

‎04-30-2020 06:07 PM

HP Recommended

@katie499

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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