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‎03-31-2020 09:54 AM

HP Recommended
Product: 14-db0050nr
Operating System: Chrome OS

New Chromebook is dead.  Refresh+power does nothing. 3 finger salute does nothing.  Power supply charges a different unit just fine. Different power supply does nothing either.

 

I don't think I missed anything, as I have been doing this kind of thing forever, but thought I'd check to see if anything someone else knows to try that I do not.  (No one knows everything!)

 

With the COVID-19 work from home thing in full force, this is a bad time to be down one soldier. Thanks!

1 REPLY 1

‎04-04-2020 01:46 PM

HP Recommended

@Greg-Sage
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Remove external devices
  • Step 2: Perform a hard reset
  • Step 3: Perform a system recovery

Click here: https://support.hp.com/in-en/document/c03665293 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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