Chromebook suddenly went black with only mouse curser showing but will do nothing.

[ND-27]

hp chromebook x360 14a. second time it has done this, only one month out of warranty. last time, support helped me by having me do something on the computer (a series of keys) but unfortunately, I cant remember.

[Betty0610]

@ND-27

Welcome to the HP Support Community.

Do you hear the fans running when the power button is used to turn on the device? if yes, click here to troubleshoot

If not, try the below steps:

Step 1: Remove external devices

If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.

After you have removed all external devices, turn on the Chromebook.

• If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.

• If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.

Step 2: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

2. If necessary, press power button again to turn on the laptop.

3. If the issue persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

Let me know if this helps.

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Thanks!

Have a great day!