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‎08-08-2025 07:01 AM - last edited on ‎08-10-2025 04:48 AM by Moderator

HP Recommended

I have tried to do an install from a bootable USB but when I get to the partitions assignment in the install process the file for the drivers will not open.  Double click, right click for open prompt, highlight and hit enter--none of these attempts open the driver file so the browser can't apply the driver file.  I used this for the download and the Media tool to make a bootable USB.  The download checksum file shop a clean download.  All the files in the driver files seem to be present (per Grok).  I am at a loss as to what I must do to complete the wipe of my system and install a clean OS

[edited]

Date: 03/18/2025
Category:
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1 REPLY 1

‎08-10-2025 01:52 PM

HP Recommended

Hi @frankr2012,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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