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Locked

‎02-11-2020 09:11 AM - edited ‎02-11-2020 09:12 AM

HP Recommended
Product: hp 240 g6
Operating System: Microsoft Windows 10 (64-bit)

Hello. We have an HP 240 g6 notebook computer that has a BIOS power-on password that we do not know the password. I've tried unplugging, removing the battery, and also removing the CMOS battery for 1 day.

 

It stated on reboot that the CMOS was reset, but it still prompts for the password. After a few failed attempts, it shows this:

 

--------------------------------

System Disabled

 

[i 52523274]

1 REPLY 1

‎02-11-2020 09:25 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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