Compaq Presairo CQ57 Laptops Don't Completely shut down

[trp8178]

I have two CQ57 Laptops in processes of selling but tinkering with too 1 is a Compaq Presairo CQ57-319WM problem with a 653985-001 motherboard if I was to shut down windows it shuts down but the power button light and the WiFi light are still on it that signs of a bad motherboard?

Second a Compaq Presairo CQ57-439WM when it boots cap lock light stays on and if I push the cap lock button again will not go off just stays lite is that a bad motherboard?

Thank you

[Echo_Lake · Accepted solution]

@trp8178

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.