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‎06-01-2020 11:42 AM

HP Recommended
Product: Compaq CQ58

Laptop was stolen and by a miracle found and returned to me after filling a police report. Unfortunately whoever had it, messed it up and now after hitting power button, it immediately pops up blue box prompting for an administrator or power on password. Help me please!

1 REPLY 1

‎06-01-2020 02:35 PM

HP Recommended

@RebelRaybans 

We don't provide Disable Code bypasses anymore.

I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way with bypassing or resetting passwords.

For BIOS or power-on password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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