Computer just freezes

[BNYadav]

My HP Laptop just freezes sometimes while working in midway. Keyboard and mouse becomes irresposive. Even CtrlAlt+Del does not get accepted. I have run HP Support Assistant. Keyboard and Mouse test passed. I have tried to uninstall the drivers and reboot. Please assist.

[Max3Aj]

@BNYadav, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when your laptop freezes unexpectedly. You've already taken some good initial steps by running HP Support Assistant and reinstalling drivers. Let's go a bit deeper to identify and resolve the issue.

Check for System Resource Overload

Sometimes, background processes or high CPU/RAM usage can cause the system to freeze.

• Press Ctrl + Shift + Esc to open Task Manager (if possible before the freeze).
• Look for any apps or processes consuming excessive CPU, memory, or disk.
• Disable unnecessary startup programs:
  Settings > Apps > Startup

Run HP Hardware Diagnostics (Offline)

Even though the keyboard and mouse passed, it's good to run a full system test.

• Turn off the laptop.
• Power it on and immediately press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics UEFI.
• Run System Tests > Extensive Test (takes 2+ hours).

Update BIOS and Drivers

Outdated BIOS or chipset drivers can cause freezing.

• Go to HP Software and Driver Downloads
• Enter your laptop model.
• Download and install the latest BIOS, Chipset, and Graphics drivers.

Check for Windows Corruption

Run system file checks to repair any corrupted Windows components.

• Open Command Prompt as Administrator and run:

sfc /scannow

• Then run:

DISM /Online /Cleanup-Image /RestoreHealth

Disable Fast Startup

Fast Startup can sometimes cause freezing during wake or boot.

• Go to Control Panel > Power Options > Choose what the power buttons do
• Click Change settings that are currently unavailable
• Uncheck Turn on fast startup
• Save changes and reboot.

Check Event Viewer for Errors

This can help pinpoint the cause.

• Press Win + X > Event Viewer
• Look under Windows Logs > System for any critical errors around the time of the freeze.

Test in Clean Boot Mode

This helps identify if a third-party app is causing the issue.

• Follow this guide: How to perform a clean boot in Windows - Microsoft Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support