Computer locked undoing changes

[Bonnie1226]

Hp touch screen laptop

[Max3Aj]

@Bonnie1226, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP touch screen laptop is stuck on the "undoing changes" screen. This issue often occurs when a Windows update fails to install properly. Here are some steps you can try to resolve this:

Restart in Safe Mode:

• Turn off your laptop.
• Turn it back on and immediately start pressing the F11 key repeatedly until the Recovery Environment loads.
• Select your keyboard layout.
• Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
• When the menu appears, select Safe Mode (usually option 4 or 5).

Perform a System Restore:

• Once in Safe Mode, open the Command Prompt.
• Type rstrui.exe and press Enter.
• Follow the prompts to restore your system to a point before the update issue occurred.

Run Startup Repair:

• In the Recovery Environment, go to Troubleshoot > Advanced Options > Startup Repair.
• Follow the on-screen instructions to attempt to repair your system.

Check for Disk Errors:

• Open Command Prompt in the Recovery Environment.
• Type chkdsk /f /r and press Enter.
• Allow the scan to complete and fix any errors it finds.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support