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HP Recommended
Pavillion
Microsoft Windows 8.1 (32-bit)

I get the HP logo then a black screen with cursor and spinning blue circle. I've tried all steps from the virtual assistant including restoring the BIOS and reseating the memory. 

1 REPLY 1
HP Recommended

@Marty75 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

The spinning circle has nothing to do with the memory or the BIOS -- failures in those would produce very different symptoms.

 

The circle means that Windows is loading and when the loading process is done, you will see the desktop. IF the circle keeps spinning indefinitely until you shut off the laptop, that means that Windows can not load due to file corruption.

 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



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