Computer won't start

[Tsunaru]

When I want to start the pc, it say that the hard drive is occured, so I did the diagnostics for the hard drive. And the result is an echec. The ID Failure: MCVVA0-0009GH-XD7WL1-60XM03.

What does that means, I have to change the hard drive ??!

Thank you.

[IT_WinSec]

Hello @Tsunaru

Welcome to the HP Support Community.

Yes, this is a hard disk drive issue and it will need to be replaced.

• Official TKB article exists on this matter - you may want to check it out >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...

I checked the error code you provided in a special system and it tells me that the hard disk drive (HDD) has failed.  Since this is faulty HDD/hardware component, you will probably not be able to recovery your files. If you want to attempt data recovery, please let me know and I may post additional instructions.

Here are your options (steps) on fixing the problem:

1) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity.  I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm

*** How to replace the faulty HDD with new HDD:  please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

Here is the service manual for your model

>> http://h10032.www1.hp.com/ctg/Manual/c04763947

page 44/54

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

2) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another.  Let me know if you need assistance with that, as well.

Looking forward to your feeback/reply.