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06-01-2019 05:27 PM
Operating System: Microsoft Windows 10 (32-bit)
I downloaded a malware on my computer after downloading them out where my computer automatically went to a factory recovery or restart my computer tried to restart it doesn’t work when I go to the factory recovery it only gives me the option to recovery it in a command prompt which I do not know HTML trying to figure out what’s going on I just got this computer
1 REPLY 1
06-01-2019 06:18 PM
You could try clean installing W10 and see if that works. Otherwise presumably the PC is still under warranty and you can contact Hp technical support, and submit a support case under the warranty.
You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Select Download tool now, and select Run. If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
Select which media you want to use: USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
After W10 installs, you can install the drivers and available software from your PC's support page.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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