Crashed Motherboard

[EPJ2020]

I was given a notebook laptop as a Christmas gift on December 25, 2017. My mother purchased this computer in early december. As of early October, the motherboard of my laptop crashed after less than a year of use. I logged on to check the status of my warranty today and it says that the warranty lasted from August  29, 2017 to October 2, 2018.  I am confused about how this is possible even though it has not been a year since the purchase of my device. Is there another way to renew a warranty or tech service so that  am able to replacemy mother board by way of the manufacturer? Any and all help would be greatly appreciated. 

[CherylG]

Usually the warranty date is set initially by manufactured date and can be adjusted with proof of purchase date. Have you tried calling HP? 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

You could also try to initiate Chat on your Support page. You need the serial number which should be on bottom of laptop:

https://support.hp.com/us-en/contact-hp/product/hp-15-bs000-laptop-pc/15551412/model/16901643

[danny-r]

@EPJ2020

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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