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05-25-2022 12:43 PM
College daughter is having boot issues.
OMEN Laptop - 15-ek0013dx
Boot Device Not Found. Please Install an operating system on your hard drive. Hard Disk - (3FO)
UEFI Diagnostics on Storage:
SMART Check : PASSED
Short DST: NOT AVAILABLE
PASS ID: 21828-94210-09656
Serial Number: blank
We have since opened and cleaned pc. Disconnected, reconnected battery.
Suspect SSD drive has gone bad. How to check the SSD?
- Intel : 32GB Optane / 512 GB NAND PCIe M.2
if need to replace, how to get new SSD bootable, Windows reinstalled, etc?
We did make a Windows installation USB. Note: the laptop did not startup using this USB, even though UEFI Boot order contains:
- OS Boot Manager (Windows Boot Manager)
- USB Flash Drive/USB Hard Disk (note this is in bold)
05-25-2022 12:59 PM
Did you try to boot from the USB Flash Drive/USB Hard Disk?
The PC will not automatically boot from it when it cannot find a bootable device.
To boot from the flash drive, have the W10 installation media plugged into a USB port.
Turn on or restart the PC.
Press/tap the ESC key to get the menu of options.
Select the F9 boot options menu, and from that select the USB Flash Drive/USB Hard Disk and press the Enter key.
The PC should then boot from the W10 installation media, and if the drive is good, W10 should find the drive and install.
You can also use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the notebook.
Here is an info link for how to use the utility...you will need a 32 GB USB flash drive to make the recovery media with.
If that does not get things to work, you can safely assume the drive has failed.
You may just want to replace it with a standard NVMe SSD such as a Samsung 980 (not 980 Pro).
Before you replace the drive, disable the Intel Optane memory in the BIOS if your PC has such a setting.
See the info at the link below for how to enable/disable the Intel Optane memory.
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