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kenflor
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Message 1 of 3
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Display going black and can't open

HP Recommended
HP 14-bs538TU
Microsoft Windows 10 (32-bit)

My laptop screen getting black suddenly though seems to be still on, then I try to reopen but can't open laptop until next day or later. It has enough battery and no problem for the cables.

I would be glad if someone could help this problem. Any advice is welcome.

Thank you so much.

2 REPLIES 2
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 3
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@kenflor


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

Since this is a Hardware issue please follow the instructions I sent in the private message to contact our Phone Support

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

kenflor
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Message 3 of 3
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Thank you fror your message. Unfortunately, I cannot use phone call so cannot contact there now.

If there is someone has faced this same problem, I would like to know how to solve and this situation.

Thank you.

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