Do I need pay during Active Warranty?

[Deelow]

My notebook have failed Short DST problem that need a new hard drive replacement. My warranty is active, so Do I need to pay the new hard drive for replacement? ASAP

Do I need to go to specific HP store (the same place I bought the laptop) to replace under my warranty? Or its okay to go to nearest HP store? im from Malaysia btw thank youu

[Dragon-Fur]

@Deelow 

You are not charged for repairs covered by Warranty.

That said, I cannot answer the second part of your question - the Community does not make decisions for HP Warranty repair.  HP can tell you how and where to have the device repaired under the terms of the Warranty contract.

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[Riddle_Decipher]

@Deelow I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.