Does not awake from sleep! Have to repower!

[mlee35]

New AMD laptop.  Does not "awaken" from sleep.  Have to restart!

[Jeet_singh]

@mlee35,

Thank you for posting your query on HP Community,

What is the product number of your HP notebook. Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes before the issue started?

Could you please respond to this post with the details so that I can provide you with accurate solution which should help you resolve this issue. 

Waiting for your response!

Thank you 🙂

[mlee35]

Thank you for your response.  My product No: 3FU80AV   Model: 15Z db000.  I did install a wireless mouse.

I managed to add "hibernate"  to my power menu.  Have been using that but power light goes out and must restart.  With sleep it stayed on but would not awaken. at times.    Mouse is listed as discoverable!

[KrazyToad]

@mlee35

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[mlee35]

All updates seem current!  Had one red box and one yellow box I  updated.  Windows update current.

Will see if sleep function will behave now.  

Is pushing power button harmful while power light on?  Have had to do this when sleep will not awaken.

[KrazyToad · Accepted solution]

@mlee35

You can push the power button for waking up the Notebook from sleep mode.

Let me know if you need further assistance

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[ligchooch]

I have a spectre x360-13t laptop that does not completely wake from sleep after lid is closed and reopened. The computer recovers but loses the network acess to any of the active networks. requires reboot to solve.

Help

[KrazyToad]

@ligchooch

I have gone through your post and I understand your concerns

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.