• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎05-16-2022 07:08 AM

HP Recommended
Product: HP Probook 650 g8
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Community,

 

I´ve tried to set up drive lock on a Notebook.

It is working, but when I boot it up it only accepts the user password.

The admin password doesn´t unlock the hard drive.

There is one exception: when I open the BIOS after unlocking the hard drive (with the user password) and type in the BIOS password I can, after a reboot, use the admin Password to unlock the hard drive. In this scenario the user password doesn´t work though.

I´ve already updated the BIOS, but without results.

Im using a Samsung SSD 860 EVO M.2 with 500 GB.

 

Any help would be much appreciated 🙂

 

Greetings

 

Grachtenpond

Category:
1 REPLY 1

‎05-16-2022 07:20 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.