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‎05-06-2021 02:36 AM - edited ‎05-06-2021 04:48 AM

HP Recommended
Product: EliteBook 8570p
Operating System: Microsoft Windows 10 (64-bit)

During Boot the ESC Key is not working, so I am not able to enter boot menu anymore (also F9 and F10 are not working).

 

This issue happens after upgrading the BIOS to the latest version F.74 Rev.A  (https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96091.exe). With the older BIOS version it was working. I already disabled the Fast Boot Option in Win10 Power Settings, but this still is not solving the issue.

 

I also tried to update the BIOS again with F.74, then I can enter the Boot menu only once and after the next start it is again not possible to enter the boot menu.

I tried also to use Fn Key with F9 or F10, this also has no effect during boot process.

 

Has someone a solution for this issue?
Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2021 04:31 AM

HP Recommended

I found a solution to enter the BIOS again.

 

I removed the power connector and the battery, so that the laptop had no power anymore. After few minutes I connected the power and battery again. On the next start I was able to enter the BIOS by pressing ESC / F10 Key. Until now it seems that this fixed the issue.

View solution in original post

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1 REPLY 1

‎06-08-2021 04:31 AM

HP Recommended

I found a solution to enter the BIOS again.

 

I removed the power connector and the battery, so that the laptop had no power anymore. After few minutes I connected the power and battery again. On the next start I was able to enter the BIOS by pressing ESC / F10 Key. Until now it seems that this fixed the issue.

Was this reply helpful? Yes No
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