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Jurgen1970
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Solved!

Elitebook 850 G6: power on authentication password forgotten

HP Recommended
Elitebook 850 G6
Microsoft Windows 10 (64-bit)

I use fingerprint to unlock 'power on authentication'  from HP Surestart. But suddenly fingerprint does not recognize my fingerprint??? Tried many times (50x?). The other option is to use a password. But I forgot that one propably to write it down in my password manager. Tried some 30 different ones I could think of. I am really disappointed in the product of HP, because it's a new laptop and not cheap one. 

How can I proceed to unlock my Elitebook? Otherwise I will return the product and choose another supplier were the fingerprint sensor does always function.

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BiancaS
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Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.

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BiancaS
Moderator
Moderator
2,766 2,759 80 177
Message 2 of 2
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HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.

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