Re: Encountered a BSOD - HP Support Community

ArserHsieh · ‎09-13-2022

My system cannot complete the shutdown action at one time, it always restarts automatically after the first shutdown, and only after pressing the shutdown button on the login screen will it really shutdown.
At yesterday, the system suddenly encountered a BSOD situation.

The memory dump analysis is as follows:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PDC_WATCHDOG_TIMEOUT (14f)
A system component failed to respond within the allocated time period,
preventing the system from exiting connected standby.
Arguments:
Arg1: 0000000000000004, Client ID of the hung component.
Arg2: 0000000000000002, A resiliency client failed to respond.
Arg3: fffff806665de750, Pointer to the resiliency client (pdc!_PDC_RESILIENCY_CLIENT).
Arg4: fffff908fd9ff2e0, Pointer to a pdc!PDC_14F_TRIAGE structure.

Debugging Details:
------------------
GetContextState failed, 0x80004002
Unable to get current machine context, HRESULT 0x80004002
GetContextState failed, 0x80004002
GetContextState failed, 0x80004002
GetContextState failed, 0x80004002
Unable to get current machine context, HRESULT 0x80004002
***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

ReadControl failed - kernel symbols must be loaded first
ReadControl failed - kernel symbols must be loaded first
ReadControl failed - kernel symbols must be loaded first
GetContextState failed, 0x80004002
ReadControl failed - kernel symbols must be loaded first

KEY_VALUES_STRING: 1
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 13
Key : Analysis.Init.CPU.mSec
Value: 1296
Key : Analysis.Init.Elapsed.mSec
Value: 18373
Key : Analysis.Memory.CommitPeak.Mb
Value: 62
Key : WER.CorruptModuleList
Value: 1
DUMP_FILE_ATTRIBUTES: 0x1800
BUGCHECK_CODE: 14f
BUGCHECK_P1: 4
BUGCHECK_P2: 2
BUGCHECK_P3: fffff806665de750
BUGCHECK_P4: fffff908fd9ff2e0
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1

STACK_TEXT:
GetContextState failed, 0x80004002
Unable to get current machine context, HRESULT 0x80004002

STACK_COMMAND: .thread ; .cxr ; kb
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
FAILURE_BUCKET_ID: CORRUPT_MODULELIST_0x14F_DAM
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {1a79fe33-05a8-a1bc-e5fd-cd054c0cfbe4}
Followup: MachineOwner
---------
ReadControl failed - kernel symbols must be loaded first
WARNING: Unable to reset page directories
GetContextState failed, 0x80004002
...
GetContextState failed, 0x80004002

Can someone analyze this dump and answer what happened?

Thanks.

ub6424 · ‎09-13-2022

Hello @ArserHsieh

Sorry to hear that you are having problems ... I would like to help you.

This is not real shutdown.

Quote: "

A system component failed to respond within the allocated time period,

preventing the system from exiting connected standby.

"

Let me check your current system configuration before we dive deeper into the problem ...

(1) Run msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

ArserHsieh · ‎09-13-2022

Hi Ub6424,

My msinfo32 results are as follows:

OS Name	Microsoft Windows 11 Pro
Version	10.0.22000 Build 22000
System Model	HP Elite Dragonfly Max Notebook PC
System SKU ( equals HP product number (p/n) )	4A3N9PA#AB0
Processor	11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date	HP T90 Ver. 01.09.10, 2022/05/18

According to Windows Error Reporting in MSINFO32, it has the following information:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000014f (0x0000000000000004, 0x0000000000000002, 0xfffff806665de750, 0xfffff908fd9ff2e0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.

My Dump file:

https://drive.google.com/file/d/1A0cAkpCrxbGPeG82sCrF29mziBqsWsWK/view?usp=sharing

Thanks for your help,

ub6424 · ‎09-13-2022

Hello @ArserHsieh

(1) Download and install / update

Intel Management Engine Driver

2212.15.0.2669 Rev.A

275.3 MB

Apr 20, 2022

Download

(2) Reboot

(3) Download and install BIOS Update

HP BIOS and System Firmware (T90)

01.10.00 Rev.A

24.4 MB

Aug 9, 2022

Download

(4) Reboot

(5) Let BIOS be installed until it's completely done !

(6) Test your notebook

(7) Please report your results

Spoiler

Information:

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

An available BIOS update resolves a specific issue or improves computer performance.
The current BIOS does not support a hardware component or a Windows upgrade.
HP Support recommends installing a specific BIOS update.

"

Information: Why should you install the update ?https://support.hp.com/us-en/document/ish_4123786-2338478-16Quote: "Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:An available BIOS update resolves a specific issue or improves computer performance.The current BIOS does not support a hardware component or a Windows upgrade.HP Support recommends installing a specific BIOS update."

ArserHsieh · ‎09-13-2022

Hi Ub6424,

This IME driver 2212.15.0.2669 has been installed on Aug 24, 2022, but I just installed BIOS firmware 01.10.00.

Unfortunately I can't reproduce the BSOD issue.

In the dump file, I saw that the issue is from PDC_WATCHDOG_TIMEOUT, this PDC is related to the power management.

I think it may be related to the power management driver. Can you try to analyze the dump file?

Thank you.

ub6424 · ‎09-13-2022

Hello @ArserHsieh

I will check the dump file (MEMORY.zip) ...

In the meantime ...

(1) Download and install / update / run

HP PC Hardware Diagnostics UEFI

8.3.0.0 Rev.A

61.0 MB

Aug 31, 2021

Download

HP PC Hardware Diagnostics Windows

1.7.0.0 Rev.A

96.4 MB

Jul 7, 2021

Download

or

Microsoft Apps Store: HP PC Hardware Diagnostics Windows

--->>> Perform <all> tests

# See documentation:

HP PCs - Testing for hardware failures in Windows

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

ArserHsieh · ‎09-13-2022

Hi Ub6424,

The test results are as follows:

Thank you.

ub6424 · ‎09-14-2022

Hello @ArserHsieh

(1) Enable Ultimate Performance Plan in Windows 11

(2) We need the check CPU and GPU temperatures ...

<CPU>

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

<GPU>

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

(3) Please report your results

ArserHsieh · ‎09-14-2022

Hi Ub6424,

I can't enable the Ultimate Performance Plan because I have HP Power Management installed? but my registry key has this scheme.

In "Power & battery" my power mode plan is Best performance and CPU usage is 100%.

Here's a screenshot of the hardware monitor and CPU-Z:

Thank you.

ub6424 · ‎09-14-2022

Hello @ArserHsieh

Temperatures in <idle> state are high.

When was the last time the thermal paste of the CPU and GPU was renewed?

Encountered a BSOD

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