Encryption and resetting computer

[Grigger]

Hello,

This was my old work laptop which I upgraded windows to Pro from home version. My employer installed Truecrypt encryption software on as security. I forgot the truecrypt password and cannot boot to windows. I have all my files backed up, so, just want to reset the computer to factory so it is usable again. If there was a recovery disk partitioned on the hard drive, no way to acess it & HP does not have recovery disk online. Any help on how to reset?

Jeff

[WAWood]

@Grigger

Hello;

Allow me to welcome you to the HP forums!

Your PC was running Win10, so if you reinstalled Win10 from installation media you created yourself, it will automatically reactivate once it is back online.  Problem is, that will not restore the HP drivers or utilities, and without the HP drivers, it is likely that one or more hardware functions will not work properly.

If you want to try that, here is the link for the Win10 media:  Windows 10 download 

An alternative is to restore the PC using something known as HP Recovery Media (more on this below).  Once you have done that, it will be running Win7 again, but you can then insert the Win10 media you created and redo the upgrade to Win10.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck