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05-28-2023 12:08 AM - edited 05-28-2023 12:34 AM
Unfortunately, my original thread has been locked for inactivity, so I am reposting the question with the original link.
Any relevant updates will be posted beneath this message.
05-28-2023 12:32 AM
I'd hoped that my thread wouldn't be locked by the time I got everything ready, but regardless, I'm back because I need some further help with the issue.
I've recently gotten hold of the key elements I needed, according to past posts from Ub6424 in my original thread.
- Crucial MX500 SATA 6Gb/s 2.5-inch SSD (I wasn't able to find the precise make/model internal drive that came with my laptop, but I was assured that any such drive would work)
- Inland 2.5" SATA HDD Adapter
- a 64GB Micro Center USB3.1 (for the operating system reinstall)
After some mechanical issues both during and after opening the casing to the device, the real work begins; turns out the complication I mentioned in my last unanswered post has given me some pause in performing the data backup that should precede the OS reinstall. Since the computer can't boot properly, I wanted to know what strategy may work best to do a data backup with the equipment I have available. According to the manual for the new hard drive, I will need to download new software to the affected computer to undergo a backup, which may be a problem if the laptop can't boot. This link I am including is a PDF file from the company website on the install/backup process for the hard drive; to look over their instructions, please click here to see the manual.
Any helpful advice is welcome.
Thanks in advance
05-30-2023 08:19 AM
Welcome to HP Support Community.
I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center
Note: Select your country from the dropdown, enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.
Hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
06-03-2023 04:54 PM
I recently purchased the components from one of the locations listed on the HP Service Center link you've sent; may I ask if what you are recommending is that I bring my affected laptop to said location, and allow them to perform the needed fix? Please feel free to reply.
For everyone else, I have another issue I need to report: I've been trying to install the software for the backup hard drive I mentioned (the disk cloning program is "Acronis True Image For Crucial"), but unfortunately, the operating system on the other computer I am using, Windows 10 In S Mode, won't allow me to run the program; only Microsoft-verified programs are allowed to be installed, and I can't figure out how to get around this other than to irreversibly switch licenses to get out of S Mode, which I am trying to avoid. Would anyone have any idea how to circumvent this, or might have some alternate means to do a drive backup/clone other than what I've been trying to do so far?
Thanks in advance for any responses.
06-05-2023 09:23 AM
Yes, you can contact the HP support phone support or you can even check with the local service center to fix this issue.
Here is the link to find the local service center:- Click here
I am an HP Employee
06-05-2023 03:33 PM
@Sandytechy20 -- thank you for the clarification; I'll have to keep that in mind moving forward.
I would still like to see if I can make use of the strategy in @Ub6424's earlier post to correct the problem myself in the meantime, as I've already committed to gathering the recommended components to attempt it; if anyone else here could recommend a way to get around the security issue I mentioned before in doing a drive backup, or might refer me to a similar program that would be compatible to the S-mode Windows 10 operating system's security standards, feel free to send a reply, and I'll get to it as soon as I am able.
Thanks in advance
06-06-2023 02:45 PM
Just one quick update...finally got an E-mail response from customer service at Crucial (the hard drive manufacturer) about the issue over Acronis not being allowed for download in Windows 10 In S Mode, and they've sent a short list of suggested third-party disk cloning programs that might work instead:
- Macruim reflect free
- Drive ImageXML
Has anyone here had to use any of these programs before, or might have any other recommendations? Feel free to leave a reply.
07-05-2023 02:01 PM
Sorry to see there hasn't been any new activity since my last post here...
Nonetheless, I did an online search about the problem and it led me to this tutorial video: https://www.youtube.com/watch?v=K-UFVN9JEdI
I may give this a try, unless anyone might have a reason it wouldn't work with my computer or operating system, or may have some other suggestion that may be more in line with my issue. Either way, my door is always open, and I'll try to provide a later update with whatever I end up doing.
As always, thanks in advance for any helpful replies.
07-15-2023 05:09 PM
OK -- had a chance to attempt the "administrator permission" fix in the YouTube video in my previous post, but it didn't seem to correct the problem. I followed the steps exactly as they were given in the tutorial; other than the curious change in that it looked as though the copy-and-paste was going to complete properly, the computer gave me the same error prompt and refused to duplicate the files, even after selecting the "Continue" button.
I would really appreciate some help here.
Thanks in advance,
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