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Locked

‎08-03-2020 02:47 PM - edited ‎08-03-2020 02:50 PM

HP Recommended
Product: HP Notebook-14-bw021ax

My laptop has been locked and needs the BIOS password.

I made no changes in the laptop, just usual update. I haven't accessed the BIOS since buying the laptop. System Disable number never stays the same after 3-wrong password tries. 

I also tried opening up my laptop and access the CMOS battery (an advice online) but when I opened it, I never found something that resembles the description of the battery, thus I never touched anything.

1 person had the same question
1 REPLY 1

‎08-03-2020 02:56 PM

HP Recommended
Hi JulieTalaboc
 

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

I work on behalf of HP.
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