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kjkrum
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Message 1 of 3
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Envy x360 does not power off from Windows 10

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Envy x360 Convertible
Microsoft Windows 10 (64-bit)

My Envy x360 does not power off when shut down from Windows 10. The screen goes black, but the power light and fans remain on. This happens every time.

 

I found some old threads about this problem, but they were closed with the one-time bandaid solution of pressing and holding the power button. I'm looking for a permanent solution so I can shut down and walk away. I just updated the firmware to whatever version is current as of today, but it made no difference.

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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 Hi@kjkrum, Welcome to the HP Support Community. I'd be happy to assist you with the  don't Shutdown 

 

Request you to follow the below troubleshooting steps  

 

1 . Update the BIOS & Graphic drivers 

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

    If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

  2. In HP Support Assistant, click My devices, and then click Updates in the window for your device.

Hope this helps! Keep me posted.  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Have a great day!  

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praveenbv
HP Support Agent
HP Support Agent
6,259 6,257 276 345
Message 3 of 3
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Hi@kjkrum,, I have posted a possible solution to the issue that you are facing with your HP Product, let me know once you have tried the steps and if it worked for you.

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. 

Cheers 🙂 

 

Please click “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

We haven’t heard from you in a while,

This post is with reference to the thread you had created at your friendly neighborhood HP Forums. I would like to know if the resolution provided worked for you.

Keep me posted. Happy to help!

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