Envy x360 is not turning on

[Shivani_12]

Hi,

I bought this laptop in January 2022, it's quite new.

But I faced this issue where the laptop is charging but not turning on.

Can anyone help me with this.

Thank you,

Shivani Tyagi 

[Nirvana_95]

Hi @Shivani_12 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing charging-related issues on your system. Do not worry, we are here to fix it.

• May I know from when are you facing this issue?
• Did you make any hardware or software-related changes to it?
• May I know if you are using a genuine HP AC adapter?

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by clicking on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from the HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

How to improve the life of a Battery:

1. It is not advisable to use the Notebook when the Power Adapter is connected

2. It is not advisable to keep the Power Adapter plugged in even after the Battery is fully charged

3. You need to let the battery drain completely before charging again

4. Power Plan should be set correctly for extended battery life

5. Please keep the Screen Brightness at a lower level

6. Please turn OFF Wi-Fi Connection when not in use

7. Please remove the CD/DVD from the Optical Drive when not in use

Testing and Calibrating the Battery ( Windows )

Battery and Adapter Issues 

HP Computer & Laptop Diagnostic Tools 

Hope this helps! Keep me posted. 

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