Envy x360 not turning on

[Alphaman1]

Hello, the capslock button continuously lights up when trying to turn on the laptop. Laptop has a blacks screen. Fans still turn on. I've already tried long pressing the power button. Not sure what else to do.

[ub6424]

Hello @Alphaman1 

Follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

best regards

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