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Locked

‎06-24-2022 12:44 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0023dx
Operating System: Microsoft Windows 10 (64-bit)

Hello, the capslock button continuously lights up when trying to turn on the laptop. Laptop has a blacks screen. Fans still turn on. I've already tried long pressing the power button. Not sure what else to do.

Category:
1 REPLY 1

‎06-25-2022 03:38 AM

HP Recommended

Hello @Alphaman1 

 

Follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

 

best regards

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             ⌨️

HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=sj6kYmT7GLs
In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
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