• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-30-2020 09:54 AM

HP Recommended
Product: HP EliteBook 2540p
Operating System: Microsoft Windows 7 (64-bit)

Hello everyone, I'm desperate. HP refuses to send me the smc.bin file which allows you to erase the Bios administrator password of my HM EliteBook 2540p. Who can help me ? Thank you.

3 REPLIES 3

‎12-30-2020 10:26 AM

HP Recommended

Unfortunately, we are forbidden by HP to assist with any type (Windows or BIOS) of password help request.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎01-02-2021 06:19 AM

HP Recommended

This decision by HP to refuse to provide the smc.bin file to allow the refurbishment of a 10 year old PC is incomprehensible and damaging for some of its customers less fortunate than others and it is a great pity for them since, for me and others, the choice of the HP brand is over ... There must be another solution, but this deliberate desire by HP not to assist its customers in this specific case is very disappointing. Thanks anyway to you for trying to help me and farewell to the HP brand. Happy New Year 2021.

Was this reply helpful? Yes No

‎01-02-2021 01:00 PM

HP Recommended

Hi Murenexxi 

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.