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Jack_Morley
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Message 1 of 4
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Error 3fo and smart check  and short dst aren't installed in the Hard Disk diagnostics.

HP Recommended
Elitebook
Microsoft Windows 10 (64-bit)

Hi, my HP notebook  does not detect the hard drive. This happened, When i accidently shut it down while it was erasing data from the hdd and when I did  the Hard Disk diagnostics check it said smart check  and short dst aren't installed . It also gives an error on a black screen saying (please install an operating system on your hard disk), (Boot device not found) and error(3fo). 

I would appreciate if someone is able to help me.

3 REPLIES 3
iomare
Level 15
Level 15
12,522 9,775 2,491 5,185
Message 2 of 4
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HP Recommended

Hi,

This usually indicates that the Hard Drive has failed.

If you have very important data on the drive you should probably remove the drive and attach to different PC to see if you can recover files or take to a repair shop.

What is the exact model of your Elitebook?

There are many out there.

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

You can also create a bootable USB drive with Windows on it and see if it sees the drive and can fix startup or reinstall the OS on the drive. If the drive is not seen, you will most likely need to replace the drive and reinstall the OS. Maybe upgrade to an SSD if it does not have one.

 

Hope it helps,

David

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Jack_Morley
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Message 3 of 4
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HP Recommended

I can not see the hard drive while installing a new operating system on hard drive. I think the hard drive has got corrupted. What should I do now ?

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iomare
Level 15
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Message 4 of 4
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HP Recommended

You will most likely need to replace the drive and reinstall the OS.

If you need a guide let us know the model of Elitebook you have.

If the notebook is under warranty you should contact HP support directly.

 

Hope it helps,

David

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