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01-05-2021 02:20 PM - edited 01-05-2021 02:24 PM
I just received a new custom computer. Every time I try to turn it on I get Error 607: Primary (internal) Battery is Weak with Low temperature. I am able to continue with turning on the PC, but I want to know why and how to fix this error.
I tried to follow the steps on the link below to see if there was a BIOS update, but the page just spins for me. I also tried called support and the automated system said they could not take my call and to call back later.
I cannot find much else about this issue online. Does anyone know anything about this? Thank you
01-08-2021 07:36 AM
Hi@Emileex143, Welcome to the HP Support Community!
I understand you are getting Error 607 on Startup.
Don't worry I'll help you out.
Did you make any software or hardware changes on your laptop?
Have you tried charging your laptop using a different adapter?
As you mentioned you are getting error plugged in charging on your PC.
Check if the pin inside the DC or charging port is bent or broken.
Please perform the below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and hold the Power Button for a full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for the "Plugged In Charging" message on the Battery icon
Also, try performing a hard reset on your laptop and check if it helps.
Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and hold the Power Button for a full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for the "Plugged In Charging" message on the Battery icon.
If the issue persists try updating BIOS on your PC and check if it helps.
Link to update BIOS.
Refer to this article to further troubleshoot battery issues with your laptop.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer to this article to know more information about running system diagnostics on your PC.
If the hardware diagnostics test fails, Please contact HP support for service options.
Link to contact HP.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
01-12-2021 10:21 AM
It just stopped happening. I cannot replicate the issue anymore and I did not follow any of the steps posted here on 1/8. It is also now showing as passed when I run the diagnosis software.
If anything I did helped, it was that I updated my PC in the system settings and also with HP support assistant (software and drivers)
01-12-2021 12:41 PM
I hope that answers your query. If it did, simply select "Accept as solution", to help the community grow and if you wish to thank us for our efforts, click on the thumbs up for kudos.
Have a great day ahead.