cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Emileex143
New member
3 2 0 0
Message 1 of 8
1,202
Flag Post

Error 607 on Startup

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

I just received a new custom computer. Every time I try to turn it on I get Error 607: Primary (internal) Battery is Weak with Low temperature. I am able to continue with turning on the PC, but I want to know why and how to fix this error.

 

I tried to follow the steps on the link below to see if there was a BIOS update, but the page just spins for me. I also tried called support and the automated system said they could not take my call and to call back later.

 

HP Notebook PCs - 601 or 60X Error Displays on a Black Screen | HP® Customer Support

 

I cannot find much else about this issue online. Does anyone know anything about this? Thank you

7 REPLIES 7
praveenbv
HP Support Agent
HP Support Agent
6,875 6,873 299 364
Message 2 of 8
Flag Post
HP Recommended

Hi@Emileex143, Welcome to the HP Support Community!

 

             

I understand you are getting Error 607 on Startup.

 

Don't worry I'll help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter?

 

As you mentioned you are getting error plugged in charging on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

 

Also, try performing a hard reset on your laptop and check if it helps.

 

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

 

If the issue persists try updating BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Refer to this article to further troubleshoot battery issues with your laptop.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer to this article to know more information about running system diagnostics on your PC.

 

If the hardware diagnostics test fails, Please contact HP support for service options.

 

Link to contact HP.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
TOMLAUSANNE
New member
3 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Hello There, Did you succeed to fix the issue ? I got a new computer today.. I got the same message. thanks for your answer !

Was this reply helpful? Yes No
Emileex143
Author
New member
3 2 0 0
Message 4 of 8
Flag Post
HP Recommended

It just stopped happening. I cannot replicate the issue anymore and I did not follow any of the steps posted here on 1/8. It is also now showing as passed when I run the diagnosis software.

 

If anything I did helped, it was that I updated my PC in the system settings and also with HP support assistant (software and drivers)

Was this reply helpful? Yes No
TOMLAUSANNE
New member
3 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Thanks very much for your answer. How long did it last ? Everything seems up to date in the HP assistant.. no not much i Can Do. Battery test seemed ok as well. This IS odd. Thank you

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
6,875 6,873 299 364
Message 6 of 8
Flag Post
HP Recommended

@TOMLAUSANNE,Emileex143,

 

I hope that answers your query. If it did, simply select "Accept as solution", to help the community grow and if you wish to thank us for our efforts, click on the thumbs up for kudos. 

 

Have a great day ahead. 

Was this reply helpful? Yes No
Emileex143
Author
New member
3 2 0 0
Message 7 of 8
Flag Post
HP Recommended

I got my laptop on the 2nd and posted here on the 5th. It stopped somewhere between 7th and today. I did not turn it on daily. 

Was this reply helpful? Yes No
TOMLAUSANNE
New member
3 3 0 0
Message 8 of 8
Flag Post
HP Recommended

Thanks Emile ! Will wait few days then.  Today was really cold when I received it... so this may work normally soon. to HP Team : let's not consider this closed case yet. Best regards to all. Thomas

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation