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‎10-22-2021 12:14 PM - edited ‎10-22-2021 04:37 PM

HP Recommended
Product: EliteBook Folio 1040
Operating System: Microsoft Windows 8.1 (64-bit)

I bought this laptop literally today, and I went to settings to update the software ( it was or is in windows 8.1 ) and I let it updating until a pop up said: need to restart to finish updating or something very similar, and there where 2 options “restart now” and “restart later”. After 5 seconds from clicking restart now a black screen appeared with these text:

 

Your PC needs to restart.

Please hold down the power button.

Error Code: 0x00000100

Parameters:

0x0000000000000006

0x0000000000000003

0x0000000000000128

0x0000000000000988


and when I turn it on and off, I sometimes get a blue screen Saying: “Your PC couldn’t start properly”

And the error code of the blue screen is:   0xc0000001

The battery on this laptop is not removable unless I actually open the laptop, and I’m not an expert on laptops so please help!

1 REPLY 1

‎10-28-2021 12:39 PM

HP Recommended

@Humbrando1 

New HP laptops have not had Win8x on them for over 5 years now -- so if this is claimed to be NEW, then my advice is to return it for a full refund as soon as you can.



I am a volunteer and I do not work for, nor represent, HP
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