• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
EliteBook Folio 1040
Microsoft Windows 8.1 (64-bit)

I bought this laptop literally today, and I went to settings to update the software ( it was or is in windows 8.1 ) and I let it updating until a pop up said: need to restart to finish updating or something very similar, and there where 2 options “restart now” and “restart later”. After 5 seconds from clicking restart now a black screen appeared with these text:

 

Your PC needs to restart.

Please hold down the power button.

Error Code: 0x00000100

Parameters:

0x0000000000000006

0x0000000000000003

0x0000000000000128

0x0000000000000988


and when I turn it on and off, I sometimes get a blue screen Saying: “Your PC couldn’t start properly”

And the error code of the blue screen is:   0xc0000001

The battery on this laptop is not removable unless I actually open the laptop, and I’m not an expert on laptops so please help!

1 REPLY 1
HP Recommended

@Humbrando1 

New HP laptops have not had Win8x on them for over 5 years now -- so if this is claimed to be NEW, then my advice is to return it for a full refund as soon as you can.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.