Error Code: 0xc0000098 & 0xc0000225

[JadeElizabeth]

Hello, 

my computer will bot turn on properly, it comes up with the Below: 

- HP Logo

- Preparing Automatic Repair

- BLUE SCREEN Recovery - Your Pc/Device needs to be repaired 

- Error Code 0xc0000225 and then does the exact same but Error Code 0xc0000098 

this is computer is less than 10 months old and I really worried it’s not going to be repaired! Please help!! 

[Raj1788]

@JadeElizabeth

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number.

And the operating system to assist you better.

Keep me posted,

Have a great day!

Cheers:)

[JadeElizabeth]

Hi,

These are the details I have:

1 x HP PAV 570-P059A CI5 TOWER PC
1 x HP 23ER 23IN IPS MONITOR

[Raj1788]

@JadeElizabeth

Could you please help me with the operating system of your computer.

In the meantime refer to this document: https://support.hp.com/us-en/document/c04593971.

Let me know how it goes!

Have a great day!

Cheers:)

[JadeElizabeth]

I’m unsure sorry, may I please have the best contact number as this is clearly going to take a while if we go back and forth like this. I’m in Australia. Thank you Jade

[Raj1788]

@JadeElizabeth

I would personally suggest you contact our HP Support for one on one interaction for further assistance.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!