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HelpMeIbegYou Top Student
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Error code: 0XC0000034

HP Notebook
Microsoft Windows 10 (64-bit)
HP Notebook Windows 10

File:\EFI\Microsoft\ Boot\ BCD

Error code: 0XC0000034

Are all my photos and documents gone?

I bought this computer about two months ago. About a month later, I uploaded all of my photos to it and downloaded everything from Onedrive to it. It was working fine just a little while ago. I literally left the room to fetch blank DVDs to burn all this data. When I returned, the screen was black. I clicked the start button and up came the dreaded blue screen along with this message:
"Recovery
Your PC/device needs to be repaired
The boot configuration data for your PC is missing or contains errors.

File:\EFI\Microsoft\Boot\BCD
Error code: 0XC0000034

You'll need to use recovery tools. If you don't have installation media – – like a disk or USB device – – contact your PC administrator or PC/device manufacturer.

Press ESC for UEFI for more settings"

Has everything been erased?

The only thing new on the computer is a moviemaking program that I purchased a few nights ago.

I have no backups of anything: not my data, not the OS.

What do I do now?
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Message 2 of 11
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Hi,


Not yet.

Either you can use LiveCD to boot upon and try salvaging the data.
https://help.ubuntu.com/community/LiveCD

For booting, disable secure boot and enable legacy:
http://support.hp.com/in-en/document/c04784866

Then boot from CD: http://support.hp.com/us-en/document/c01443326


Or you can remove hard drive from its bay, connect to another PC using SATA to USB adapter. Then use explorer to copy the files you need.

After salvaging your personal data, do extensive hard drive and memory tests from BIOS/UEFI by tapping F2 key as you power on laptop. Let it finish.


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


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HelpMeIbegYou Top Student
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Message 3 of 11
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Thanks!

It sounds as though removing the hard drive is the best way to save my data, yes? Is that terribly difficult with directions off the internet? Or do I need to take it somewhere and pay someone? As is obvious, I know nothing about computers.

After I save my data, I'll come back and follow your instructions to reboot and all.

Thanks so much.

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Message 4 of 11
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You're very welcome.

For providing you the Manual of your laptop, please provide your full model name, product number.

http://support.hp.com/in-en/document/c00033108

I'm a Volunteer AND I don't work for, nor represent HP


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HelpMeIbegYou Top Student
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Message 5 of 11
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Here's another question on this:

What is the best way to shut this down?

I just closed the lid earlier and grieved.
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HelpMeIbegYou Top Student
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Never mind, it's dead.

The machine is:

Hp notebook
Intel core i5
7th gen
1TB

Model: 15-ay195nr
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Message 7 of 11
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Specs: http://support.hp.com/za-en/document/c05349043

Manual: Page 60-62, see if you're comfortable reaching HDD bay
http://h10032.www1.hp.com/ctg/Manual/c05087748

If you break something in the process, HP wouldn't honor warranty. Get help from certified HP technician

I'm a Volunteer AND I don't work for, nor represent HP


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HelpMeIbegYou Top Student
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Message 8 of 11
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So, I should take it to a computer repair shop I should take it to a computer repair shop?

Any idea how/why this would happen to a two- or three-month-old computer?

I haven't checked, but I will hazard a guess that I am three days past warranty.
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Message 9 of 11
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Check here:
http://support.hp.com/us-en/checkwarranty

If in warranty, I'll get help from certified HP technician.

Operating system can get corrupted anytime from many factors

After you've salvaged data, test your hard drive and RAM as I suggested.

If it passed everything, then do a HP factory reset of Windows 10 by tapping f11 key as you power on laptop

You can try repair of OS boot files alternatively

Have you created HP recovery USB after first setup of this notebook?

I'm a Volunteer AND I don't work for, nor represent HP


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
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HelpMeIbegYou Top Student
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Message 10 of 11
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Thank you so much for your help.

I can't quite remember but I seriously doubt that I made a recovery disk. I know I didn't make a USB.
😕
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